Frequently Asked Questions (FAQ).

How to place an order?


1. If you haven't an account then create an account in GiftsKorea. When you create an account then you can be tracking your order status easily. Also, you can be placing an order by guest account.
Add billing and delivery information at your account.


2. Choose your item and click on the button Add to Cart.


3. Try to click on the checkout from the top of the right side viewed Cart.


4. Fill up and check at all then will be appeared 3 kind payment method. If not shown payment methods means need more fill up and marking check.


5. If you want to put gift message and delivery instruction on your order then you can enter messages during checkout or be using send a message through Contact Us or mail to info@Giftskorea.com  If you not left instruction than we will deliver your order with our standard gift message as from your name only on the card in same-day delivery(Within 24 Hours) in case fresh flower products. A single cake is next day delivery as a noted product page.

In case of If not a present person at the delivery address then required suggestion as Leave at the door, Received in person at the door, Security office, Courier Box, etc.  When there required Public entrance number or Access without a password are put at the delivery instruction during checkout for your valuable gifts right delivery.

Corporate gift or Business gifting Order.

Whether you're ordering for a handful of important clients or making sure everyone in all the branches of the company gets a great gift, we make it easy to order as many gifts as you like, all at once including listed or not listed. Use your Bulk order as shipping instructions by Excel, Word, Text format included recipient's name, delivery address, mobile no. in Korea, gift message, desired delivery date to us by email as info@giftskorea.com And Placed your order on the web, and send gift baskets for teams to share, cake, hamper & wines for the aficionados on your list, and keepsakes that are perfect for commemorating their loyalty. We're here 24x7 to help you create your perfect holiday gift campaign - send us your Bulk Order today. 

Payment methods are as follows:


1) Place your order on our website with your address in billing and Recipient's information at Delivery as shipping. 
2) You will be receiving an invoice via PayPal to your E-mail then you can Pay on the Invoice by your credit card easily. Also, you can pay to info@giftskorea.com via PayPal without the invoice.
3) After you paid, we will send confirmation by email.

We recommend to use this payment method for the First-time visitor and has trouble with other payment methods. 



        ( Show at the Mobile device)

PAY WITH YOUR CARD OR YOUR PAYPAL ACCOUNT
1) Place your order on our website.
2) Instant Checkout or Register your account.  
3) Add your billing and delivery address including the mobile number of the recipient.
4) Check the delivery address as the billing address for PAY WITH YOUR CARD payment method. 
When you using pay with your credit card via PayPal than using the same address in billing and shipping address as the delivery address in Korea during check out procedure. Must add a delivery address with mobile no. in Korea for the right delivery. Of course, you can leave Gift message during check out for knowing from whom.
5) If you put in billing and shipping as your address than Please indicate the following information in the leave a message box.
     Recipient Name
     Recipient mobile or phone number to verify the location 
     Detailed delivery addresses
     Preferred delivery date (local Korea time)
     Your personal gift message or note to the recipient.

PayPal Login Guide

                                                                                
PayPal Account Holder Only

PayPal Guest Checkout
Pay By Your Credit Card



If you are having a problem, please choose .

* When you Instant Checkout than type your billing address at the delivery address for clearance 
 

If you are having the problem, please feel free to contact us at info@giftskorea.com.  We will be happy to assist you.
 


If you facing trouble then let us know your country with the type of card by email (info@giftskorea.com) for improvement and recommend using PAY BY INVOICE(Invoice will be sent to your email) for Easy Payment process.

When you've got a PayPal account than recommend using YOUR PAYPAL ACCOUNT.

If Not than PAY WITH YOUR CARD.

How to resolve the Payment Error?

This error was caused by the different region's shipping address.
Due to the PayPal policy, some specific region's user(buyer) could not set a shipping address outside the country, current your region has contained this list. 

Resolutions as follows;

1. Please put the delivery address on both billing and shipping address.
2. If PayPal Account Holder.
    You can Pay order amount to info@giftskorea.com at Your account of PayPal.
3. If it still has a problem, use the invoice payment method.

* Any problem then let us know to info@giftskorea.com


What happens after I place an order?

After placing your order online you will receive an “Order Confirmation “Page, which will have an online order confirmation number on it. This is confirmation that your order was successfully been placed. If there are any problems with your order, one of our customer service associates will contact you by phone or email. Please print and save your confirmation page for your information.

How does gift delivery work?
1. I need a gift delivery to someone in South Korea.
A person's life is with gifts. There are times when you need to deliver gifts in your life.

2. Find a gift delivery service.
Search the Internet or find a place where you can trust and receive referrals from people around you.

3. Decide the product.
Determine the right product for your situation.
If it is difficult to decide, please contact us by phone or e-mail and we will recommend a suitable product.

4. Message decision.
You can send a message with a gift to the card (Wreath, Orchid etc. with a ribbon). It's all free.
The ribbon is usually written Gift Message on the right side, and Sender's Name on the left side.

5. Order Form and Payment
Enter the delivery information included recipient's address, mobile no. in Korea, desired date and time, message, requirements, etc., and pay by your credit card.

6. Product production and delivery
From the point of order completion, the product will be Start preparation and ready for delivery.

1). Flower delivery is a little different from a franchise with the same recipe, such as pizza or chicken.
Networks of flower shops in each region are formed with the same materials referring to the image of the product ordered.
Delivery will be as similar as possible. Therefore, if there are insufficient materials due to seasonal characteristics and local characteristics,
Due to the difference in the florist's production method, there may be some differences depending on the season and region.
We send the best products with over 700 excellent chain stores nationwide.

For cake products combined with flowers, purchase the requested cake at the bakery close to the delivery location.
We will deliver it. If the requested cake is not available, we will deliver it as an appropriate replacement cake. The delivery date is same-day delivery or your desired delivery date.


2). In the case of a single cake order, it is delivered by using the courier service, so it is difficult to guarantee the circularity of the cake from July to September,
which is the summer season.
To complement this, if you order a cake in the GiftsPoP category, a gift exchange voucher is sent to the recipient's mobile phone on the same day or on the
designated date with a message within 100 characters and the recipient can be redeemed at the retail store.

3). Courier delivery products as Pies, Rice cakes, Cakes, Manon chocolates, Nuts, 3D Photo Crystals, Scented Candles, etc., are ordered then Will be delivered in 2 to
4 days later (except Sundays, Mondays, holidays, and holidays +1 day).

4). GiftsPop products as Cakes, Donuts, Coffee, Burgers, Pizzas, Chickens, and Ice creams are ordered and a gift exchange voucher is sent to the recipient's mobile phone on the same day or on the designated date with a message within 100 characters, and the recipient can be redeemed at the retail store.

7. Notification of delivery completion
When the delivery is completed, the customer will be notified by email of the completion of the delivery.


What if I do not receive an order confirmation via email?
An order confirmation message should be e-mail to you shortly after we receive your order. However, If you do not receive the email within a few minutes of placing your order, please feel free to contact via email to ensure that your order is being processed. Also, verify your registered email address at GiftsKorea.com.

Hard as it may be to believe, Giftskorea email has been flagged as spam in the past, so please check your spam or junk folder if you haven't already done so. We have some tips on avoiding this scenario further down.


To ensure that you receive emails, please add info@giftskorea.com and contact@giftskorea.com to your address book.


What if the recipient does not receive the mobile voucher of Giftpop via MMS?

Your recipient may not receive MMS due to reasons such as your recipient mobile device, communication environment, and joining the spam service.

Checking whether the recipient's cellular data is enabled:

1) Setting> Mobile data> Data network setting 
2) Checking whether recipient's spam is set: Check spam blocking setting on recipient's terminal, check spam blocking APP installation, 
3) Check if the sender's spam is set: If the sender is subscribed to additional service related to web blocking, the normal reception will not be done. 
4) When the receiver turns off the power of the terminal (& airplane mode) (Overseas, underground, mountainous area, other places where transient communication trouble occurred). 
5) Confirm whether the receiver's terminal is a terminal that can not be received (some foreign phones, non-wifi phones, etc.) 
6) If received without Bar Code then will be using Mobile voucher No. for redeeming at the retail store. It happens by the mobile device's environment.

Can I change the delivery address or date of delivery?
Change of the delivery address or date of delivery is possible, as long as your gift has not been delivered or is not on its way to being delivered. To request a change of your order’s delivery please email us at info@GiftsKorea.com. Please include your order number.

Can I cancel my order?
Giftskorea does not allow orders to be edited or canceled after acceptance of the order pursuant to our Order Acceptance Policy described above or, if earlier, within forty-eight (48) hours of the requested delivery date or within the seven (7) days prior to Christmas, Valentine’s Day, Parent’s Day (because of our extremely high volume of orders during these times). Notwithstanding the foregoing, orders for products on the giftskorea.com site may not be canceled once the order has been accepted.

When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card.

Can I write shipping information in English or Korean?
Yes, you can write shipping information either in English or Korean. It is very important that you indicate the phone number of the recipient to verify the address information.

Will the product look exactly like the picture?
Many of the products on our site are our own unique designs. This means they may not be available for delivery to all areas. We make all orders as close as possible to the picture. If a certain flower variety or container is out of stock, we will substitute with something similar. All orders are always filled to value and made as close as possible to the requested item. If there is any problem, we will contact you.

What happens if no one is home? 
Our professional drivers may choose to leave the gift with a neighbor to ensure delivery that day. Some deliveries may be left at the door or on the porch if it is safe(weather permitting). In all cases, the goal is to ensure that the recipient gets their gift in a timely manner. For safe delivery than required recipient's mobile no. for an arranged appointment of delivery time.

Can I enclose my personal message together?
Yes. You can enclose your personal message on the card. You can leave the Gift message during checkout.

Can I put the desired delivery date?
Yes, You can put the desired delivery date at Leaved Message during check out.

Can I make the order ahead of time and write down the date I would like it to be delivered?
Yes, You can put the desired delivery date at Leaved Message during check out.

Can you deliver the gifts anywhere in Korea?
Yes, except some isolated islands and parts.

My recipient is an English speaker who doesn’t speak Korean. Will the gifts be delivered reliably?
Yes. Before the delivery, our English speaking staff will try calling the recipient to check the address and ensure she will be home to accept the delivery.

How to Set Up a Mobile App Shortcut on Your Smart Phone

If you want to instantly access your GiftsKorea account from your mobile phone, you can easily set up a home screen shortcut.

A home screen shortcut will appear on your phone alongside your other mobile apps and, when clicked on, it will open your GiftsKorea account. Although GiftsKorea does not currently have a mobile app, you can access your account on your phone’s web browser, and this phone home screen shortcut gives you a way to use GiftsKorea as if it were a mobile app.

Here’s how to set up a Mobile Phone App Shortcut to make your GiftsKorea software act like a mobile app.

For iPhone:

  1. Open a web browser on your iPhone and log into your GiftsKorea account – select the Remember Me box if you want to save time down the road.
  2. Once logged into your account, choose the download button on the bottom bar of your screen (it looks like a rectangle with an arrow pointing up).
  3. Next, choose “Add to Home screen” (it looks like a square containing a plus sign)
  4. Click the Add button in the upper right side of the screen.
  5. Go back to your phone’s home screen and find the GiftsKorea app icon. It should look like a mini version of the summary screen in the icon.

For Android:

  1. Open a web browser on your Android mobile phone and log into your GiftsKorea account – select the Remember Me box if you want to save time down the road.
  2. Once logged into your account, click the more options icon in the upper right corner of the screen. It looks like 3 little vertical dots.
  3. Choose the “Add to Home screen” from the drop-down menu that appears
  4. Click the ADD button
  5. Go back to your phone’s home screen and find the GiftsKorea app icon. It should look like a green square containing a capitalized G.

Can I place the Customized order?
Yes, you can as the Customized request or Special request for listed and not listed as Wine, Whisky, Cognac, Champagne. 

Can you send the gifts to the U.S. military base in Korea?
Yes. We have a lot of orders to the U.S. base in South Korea. Please do not forget to write the name of the base, recipient's name with APO address, and Korean address for the right delivery. We can deliver to the guardhouse of Camp than need mobile no. or tel no. for pick up your order.

Can you send the gifts to the ESL teacher in Korea?
Yes. We have a lot of orders for ESL teachers in South Korea. Please do not forget to write the name of the school, recipient's name with school or resident address. We can deliver to both then need mobile no. or tel no. for the right delivery.

Can you send the gifts to K-PoP Star in Korea?
Yes. We have a lot of orders to K-POP Star in South Korea as BTS, GFriend, so on. Please do not forget to write the name of the K-POP Star and company name with the address or Name of Concert with location and time. We can deliver to both then need a tel no. for the right delivery.


http://www.girlsdaydaily.com

Can you send the gifts to Hotels in Korea? 

Yes. we can deliver your order to Hotels in South Korea. Please do not forget to write a Recipient's name with hotel check-in information with the Hotel's name, Tel no. with location.

Can you send the Singing telegram service in Korea? 
Yes. we can deliver your order in South Korea. Please let us know a Recipient's name with Tel no. with the location address by contact us then will quote you.

Is payment through Western Union possible?
Yes, possible. If you haven't a credit card than Placed order by invoice request method and you can pay by Western Union at your Bank. send to

Tae Bo Shim
744-2 Sangdo1-dong, Dongjak-ku
Seoul, 07032  Korea 

Tel: +8228220293

When you paying by Western Union than let us know your name, country, Transferred Amount, MTCN with the selected item name, Q'ty, Recipient Name, Address, Mobile Number, Gift Message, Desired delivery date.
It's maybe taken 3~4 days the advance payment is safe for delivery.

Can you send gifts to overseas from Korea?
No. We can not accept the request to deliver the gifts to overseas from Korea at this time.

I DID NOT RECEIVE ANY CONFIRMATION E-MAIL AFTER MAKING A PURCHASE. HOW DO I KNOW IF I SUCCESSFULLY MADE A PURCHASE?
Please first check your SPAM folder if our email ended up there by accident. If it is not there, you might have made a typo when inserting your email address in the email field or a higher force interfered with your order and we didn't receive it. In this case, please get in touch with us and we'll let you know if your order was received and we can check if all data is correct and can resend you your confirmation email.