Frequently Asked Questions (FAQ).

Looking for gift ideas?

Use this helpful gift guide to help find the perfect gift! No matter who you're shopping for, we've got you covered!

Gift Guides
We found the best gift ideas for everyone. Whether you are looking for Mom, Dad, Grandpa, Grandma, the kids or anyone else, our guides will give you a gift idea (or five)!

The Best Gifts for Men, Husband, Boyfriends, and Dad
Plants, Orchids, Cakes, Rice cakes, Nuts, Cookie & brownie, Fruits basket, Chocolates, Seasoned beef ribs, Seasoned pork, Seasoned chiken,
Ginseng extract, Deer antler's extract, The Pill of Aloeswood and Pie etc. can be delivered on the same day or 2-4 days later, and gift certificates for Cake, Donuts, Pizza, Coffee, Burger, Chiken and Ice cream can also be sent to the recipient's cell phone on the same day.

Also Our Best Gifts for Women, Wife, Girlfriends, and Mom
Fresh flowers, Orchid, Plants, Cake, Rice cake, Nuts, Cookie & brownie, Fruits basket, Chocolates, Seasoned beef ribs, Seasoned pork, Seasoned chiken,
Ginseng extract, Deer antler's extract, The Pill of Aloeswood and Pie etc. can be delivered on the same day or 2-4 days later, and gift certificates for Cake, Donuts, Pizza, Coffee, Burger, Chiken and Ice cream can also be sent to the recipient's cell phone on the same day.

How to place an order?

1. If you haven't an account then create an account in GiftsKorea. When you create an account then you can be tracking your order status easily. Also, you can be placing an order by guest account.
Add billing and delivery information at your account.

2. Choose your item and click on the button Add to Cart.

3. Try to click on the checkout from the top of the right side viewed Cart.

4. Fill up and check at all then will be appeared 3 kind payment method. If not shown payment methods means need more fill up and marking check.

5. If you want to put gift message and delivery instruction on your order then you can enter messages during checkout or be using send a message through Contact Us or mail to info@Giftskorea.com  If you not left instruction than we will deliver your order with our standard gift message as from your name only on the card in same-day delivery(Within 24 Hours) in case fresh flower products. A single cake is next day delivery as a noted product page.

In case of If not a present person at the delivery address then required suggestion as Leave at the door, Received in person at the door, Security office, Courier Box, etc.  When there required Public entrance number or Access without a password are put at the delivery instruction during checkout for your valuable gifts right delivery.

Corporate gift or Business gifting Order.

Whether you're ordering a handful of important clients or making sure everyone in all the branches of the company gets a great gift, we make it easy to order as many gifts as you like, all at once including listed or not listed. Use your Bulk order as shipping instructions by Excel, Word, Text format included recipient's name, delivery address, mobile no. in Korea, gift message, desired delivery date to us by email as info@giftskorea.com And Placed your order on the web, and send gift baskets for teams to share, cake, hamper & wines for the aficionados on your list, and keepsakes that are perfect for commemorating their loyalty. We're here 24x7 to help you create your perfect holiday gift campaign - send us your Bulk Order today. 

Payment methods are as follows:

How does gift delivery work?
1. I need a gift delivery to someone in South Korea.
A person's life is with gifts. There are times when you need to deliver gifts in your life.

2. Find a gift delivery service.
Search the Internet or find a place where you can trust and receive referrals from people around you.

3. Decide the product.
Determine the right product for your situation.
If it is difficult to decide, please contact us by phone or e-mail and we will recommend a suitable product.

4. Message decision.
You can send a message with a gift to the card (Wreath, Orchid etc. with a ribbon). It's all free.
The ribbon is usually written Gift Message on the right side, and Sender's Name on the left side.

5. Order Form and Payment
Enter the delivery information included recipient's address, mobile no. in Korea, desired date and time, message, requirements, etc., and pay by your credit card.

6. Product production and delivery
From the point of order completion, the product will be Start preparation and ready for delivery.

1). Flower delivery is a little different from a franchise with the same recipe, such as pizza or chicken.
Networks of flower shops in each region are formed with the same materials referring to the image of the product ordered.
Delivery will be as similar as possible. Therefore, if there are insufficient materials due to seasonal characteristics and local characteristics,
Due to the difference in the florist's production method, there may be some differences depending on the season and region.
We send the best products with over 700 excellent chain stores nationwide.

For cake products combined with flowers, purchase the requested cake at the bakery close to the delivery location.
We will deliver it. If the requested cake is not available, we will deliver it as an appropriate replacement cake. The delivery date is same-day delivery or your desired delivery date.

2). In the case of a single cake order, it is delivered by using the courier service, so it is difficult to guarantee the circularity of the cake from July to September, 
which is the summer season.
To complement this, if you order a cake in the GiftsPoP category, a gift exchange voucher is sent to the recipient's mobile phone on the same day or on the 
designated date with a message within 100 characters and the recipient can be redeemed at the retail store.

3). Courier delivery products as Pies, Rice cakes, Cakes, Manon chocolates, Nuts, 3D Photo Crystals, Scented Candles, etc., are ordered then Will be delivered in 2 to 
4 days later (except Sundays, Mondays, holidays, and holidays +1 day).

4). GiftsPop products as Cakes, Donuts, Coffee, Burgers, Pizzas, Chickens, and Ice creams are ordered and a gift exchange voucher is sent to the recipient's mobile phone on the same day or on the designated date with a message within 100 characters, and the recipient can be redeemed at the retail store.

7. Notification of delivery completion
When the delivery is completed, the customer will be notified by email of the completion of the delivery.

What if I do not receive an order confirmation via email?
An order confirmation message should be e-mail to you shortly after we receive your order. However, If you do not receive the email within a few minutes of placing your order, please feel free to contact via email to ensure that your order is being processed. Also, verify your registered email address at GiftsKorea.com.

Hard as it may be to believe, Giftskorea email has been flagged as spam in the past, so please check your spam or junk folder if you haven't already done so. We have some tips on avoiding this scenario further down.

What if the recipient does not receive the mobile voucher of Giftpop via MMS?
Your recipient may not receive MMS due to reasons such as your recipient mobile device, communication environment, and joining the spam service.

Checking whether the recipient's cellular data is enabled:

Can I change the delivery address or date of delivery?
Change of the delivery address or date of delivery is possible, as long as your gift has not been delivered or is not on its way to being delivered. To request a change of your order’s delivery please email us at info@GiftsKorea.com. Please include your order number.

Can I cancel my order?
Giftskorea does not allow orders to be edited or cancelled after acceptance of the order pursuant to our Order Acceptance Policy described above or, if earlier, within forty-eight (48) hours of the requested delivery date or within the seven (7) days prior to Christmas, Valentine’s Day, Parent’s Day (because of our extremely high volume of orders during these times). Notwithstanding the foregoing, orders for products on the giftskorea.com site may not be canceled once the order has been accepted.

When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card.

Can I write shipping information in English or Korean?
Yes, you can write shipping information either in English or Korean. It is very important that you indicate the phone number of the recipient to verify the address information.

Will the product look exactly like the picture?
Many of the products on our site are our own unique designs. This means they may not be available for delivery to all areas. We make all orders as close as possible to the picture. If a certain flower variety or container is out of stock, we will substitute with something similar. All orders are always filled to value and made as close as possible to the requested item. If there is any problem, we will contact you.

What happens if no one is home? 
Our professional drivers may choose to leave the gift with a neighbor to ensure delivery that day. Some deliveries may be left at the door or on the porch if it is safe(weather permitting). In all cases, the goal is to ensure that the recipient gets their gift in a timely manner. For safe delivery than required recipient's mobile no. for an arranged appointment of delivery time.

Can I enclose my personal message together?
Yes. You can enclose your personal message on the card. You can leave the Gift message during checkout.

Can I put desired delivery date?
Yes, You can put the desired delivery date at Leaved Message during check out.

Can I make the order ahead of time and write down the date I would like it to be delivered?
Yes, You can put the desired delivery date at Leaved Message during check out.

Can you deliver the gifts anywhere in Korea?
Yes, except some isolated islands and parts.

My recipient is English speaker who doesn’t speak Korean. Will the gifts be delivered reliably?
Yes. Before the delivery, our English speaking staff will try calling the recipient to check the address and ensure she will be home to accept the delivery.

How to Set Up a Mobile App Shortcut on Your Smart Phone

A home screen shortcut will appear on your phone alongside your other mobile apps and, when clicked on, it will open your GiftsKorea account. Although GiftsKorea does not currently have a mobile app, you can access your account on your phone’s web browser, and this phone home screen shortcut gives you a way to use GiftsKorea as if it were a mobile app.

Here’s how to set up a Mobile Phone App Shortcut to make your GiftsKorea software act like a mobile app.

For iPhone:

1. Open a web browser on your iPhone and log into your GiftsKorea account – select the Remember Me box if you want to save time down the road.
2. Once logged into your account, choose the download button on the bottom bar of your screen (it looks like a rectangle with an arrow pointing up).
3. Next, choose “Add to Home screen” (it looks like a square containing a plus sign)
4. Click the Add button in the upper right side of the screen.
5. Go back to your phone’s home screen and find the GiftsKorea app icon. It should look like a mini version of the summary screen in the icon.

For Android:

1. Open a web browser on your Android mobile phone and log into your GiftsKorea account – select the Remember Me box if you want to save time down the road.
2. Once logged into your account, click the more options icon in the upper right corner of the screen. It looks like 3 little vertical dots.
3. Choose the “Add to Home screen” from the drop-down menu that appears
4. Click the ADD button
5. Go back to your phone’s home screen and find the GiftsKorea app icon. It should look like a green square containing a capitalized G.
   
   

Can I place the Customized order?
Yes, you can as the Customized request or Special request for listed and not listed as Wine, Whisky, Cognac, Champagne. 

Can you send the gifts to the U.S. military base in Korea?
Yes. We have a lot of orders to the U.S. base in South Korea. Please do not forget to write the name of the base, recipient's name with APO address, and Korean address for the right delivery. We can deliver to the guardhouse of Camp than need mobile no. or tel no. for pick up your order.

However, Flowers, Cake + flower, Fruits basket are able to deliver at their gate after arranged date and time with recipient on the phone.

Also, if recipient has a Korean mobile phone no. then consider to the gift voucher.

Giftspop is a digital gift sent to a mobile phone via text message with sender's name along with personal gift message, barcode type MMS will be sent to your recipient's mobile phone(only available in South Korea) usually within 24 hours. Your recipient can redeem at the nearest store showing this barcode and exchange it for a gift item you purchased.

Your recipients can redeem this gift at any nearest retail store locations.

https://giftskorea.com/presta/en/40-giftspop

The other products as the Parcel services products as Cake alone, Manon Chocolates, Nuts, Rice cake, T'teok, Scented Candles, 3D Photo Crystals  are  deliver by Parcel service then not able to meet at their gate. The Parcel service's delivery man are not able to wait at the gate. If he has an address of outside of their camp then possible.

Can you send the gifts to ESL teacher in Korea?
Yes. We have a lot of orders to ESL teachers in South Korea. Please do not forget to write a name of the school, recipient's name with school or resident address. We can deliver to both then need mobile no. or tel no. for right delivery.

Can you send the gifts to K-PoP Star in Korea?
Yes. We have a lot of orders to K-POP Star in South Korea as BTS, GFriend, so on. Please do not forget to write a name of the K-POP Star and company name with address or Name of Concert with location and time. We can deliver to both then need a tel no. for right delivery.
http://www.girlsdaydaily.com

Can you send the gifts to Hotels in Korea? 

Yes. we can deliver your order to Hotels in South Korea. Please do not forget to write a Recipient's name with hotel check-in information with Hotel's name, Tel no. with location.

Can you send the Singing telegram service in Korea? 
Yes. we can deliver your order in South Korea. Please let us know a Recipient's name with Tel no. with location address by contact us then will quote you.

Is payment through Western Union possible?
Yes, possible. If you haven't a credit card than Placed an order by invoice request method and you can pay by Western Union at your Bank. send to

Tae Bo Shim
744-2 Sangdo1-dong, Dongjak-ku
Seoul, 07032  Korea 

Tel: +8228220293

When you paying by Western Union than let us know your name, country, Transferred Amount, MTCN with selected item name, Q'ty, Recipient Name, Address, Mobile Number, Gift Message, Desired delivery date.
It's may be taken 3~4 days advance payment is safe for delivery.

Can you send gifts to overseas from Korea?
No. We can not accept the request to deliver the gifts to overseas from Korea at this time.

I DID NOT RECEIVE ANY CONFIRMATION E-MAIL AFTER MAKING A PURCHASE. HOW DO I KNOW IF I SUCCESSFULLY MADE A PURCHASE?
Please first check your SPAM folder if our email ended up there by accident. If it is not there, you might have made a typo when inserting your email address in the email field or a higher force interfered with your order and we didn't receive it. In this case, please get in touch with us and we'll let you know if your order was received and we can check if all data is correct and can resend you your confirmation email.