Terms and conditions of use

Shipments

Shipping Methods

Giftskorea Messenger Service - Flower, Flower combined products
Our messenger services use our delivery system with the channel network for same-day delivery. 

Parcel Service -  Cake, Rice Cake, Chocolates, Scented Candles, Nuts products, 3D Photo Crystals, Flower Parcel, and related products. 
Parcel Service as Korea Post, CJ express, KD express, HanJin Express, etc. from across the country within 2~3 days. No Sunday and Monday, Holiday, Next day of Holiday delivery have not able by the Parcel service. Not able to nominating delivery time.

Mobile SMS, MMS  - Giftspop service products as the Ice cream, Coffee, Pizza, Burger, etc will send Giftspop's voucher with a barcode to recipient's mobile no. in S.Korea within a day.

Delivery and Handling Charges 

Because we insist that each item arrives in perfect condition, we take great care with the packing and shipping of our products. Delivery and Handling charges are included in the final cost of each item.
*Except for a remote and secluded place in[among] the mountains or island area, delivery and handling charges may apply.

Delivery Hours
For Fresh Flower products, our delivery hours are 8:00 a.m. to 9:00 p.m. 7 days a week! Saturday and Sunday delivery are available at no additional charges by GiftsKorea. The Seoul metropolitan area will deliver within 24hours as the same day, other areas will deliver within 24~48 hours. Normally, we can deliver within 3~4 hours after your order has been placed, when a recipient is at the delivery location. Our cut-off time is 2:00 PM (KST) for Same day delivery, depending on the recipient's presence at the delivery address. Also, our carriers do deliver on New Years Day, Thanksgiving Day, Valentines' Day, White Day, Parents Day, Chuseok Holidays, Pepero day and Christmas Day or the day following these holidays. However, due to a high volume of delivery orders during these days, you will need to place an order as soon as possible (at least 3~4 days before) for an arrangement of delivery. First come, first serve! Please note that not all addresses are available for this special day/weekend delivery.

For Parcel service products delivery, It may take up to 1~2 days for the dispatch to be completed, depending on recipient's presence at the delivery address.  We cannot guarantee arrival time. Our cut-off time is 2:00PM(KST) for Next day delivery.  For Saterday delivery cut-off time is 10:am(KST), Friday. For Monday delivery cut-off time is 10:00am(KST), Saturday.  Sunday delivery by Parcel service is not available. When you order during Saturday/Sunday, your cake will be dispatched on Monday.
Please see our delivery policy included seasonal statement with restriction.

 

Shipping to a Business Address
If you are sending your gift to a business or hotel please be aware that our carriers may deliver the package to a shipping and receiving department. Please let your recipient know to expect a perishable package. GiftsKorea.com is not responsible if the business is closed and the carrier is unable to deliver the package. For business addresses, please include as much information as possible including company name, telephone number, suite or hotel room number, recipient's name, and department, if applicable. Please note that we cannot deliver your flowers or gifts to P.O. Box address.

Incorrect Shipping Information
Incorrect shipping information will most likely result in the product NOT being delivered on the designated day. The cost of any reshipped products due to incorrect address information is the sender's responsibility. Address corrections will be subject to carrier handling or correction fees. Therefore, please check all shipping information including the recipient's mobile no. carefully.

Payment Terms

For each product or service, your order on any of the Site, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order. Unless you and Giftskorea have agreed to an alternate billing arrangement in writing signed by Giftskorea, we will automatically bill your credit card submitted as part of the order process for such price. All prices are non-refundable. Without limiting other remedies, we reserve the right to charge a late fee on all past due payments equivalent to the lesser of one and a half percent (1.5%) per month on the unpaid balance or the highest rate allowed by law. You will pay for all collection costs, attorney fees, and court costs incurred in the collection of past due amounts.

Order Cancellation Policy

Giftskorea does not allow orders to be edited or canceled after acceptance of the order pursuant to our Order Acceptance Policy described above or, if earlier, within forty-eight (48) hours of the requested delivery date or within the seven (7) days prior to Christmas, Valentine’s Day, Parent’s Day (because of our extremely high volume of orders during these times). Notwithstanding the foregoing, orders for products on the giftskorea.com site may not be canceled once the order has been accepted.

Refund/Return policy

1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but the recipient was not at the address provided and no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs.  If it is determined that we did not make the delivery attempt, it is our policy that we will provide you with a refund.
2. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the customer must contact within 24 hours of the delivery.  Keep in mind that flowers are perishable and depending on the season and regions, arrangements may look different from the original photo of the item.  Partial refunds or replacements may be considered after an investigation.  No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. 
3. “Substitutions Allowed" – Giftskorea will always attempt to fulfill an order as closely as possible. However, if the container, flowers or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so.
4. Giftskorea is not responsible for any order where the recipient refuses to accept the item and incorrect shipping information.  We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

Also, you can find more information on FAQ.