Delivery policy

GiftsKorea.com's flowers and gifts are individually wrapped or boxed and delivered FREE of CHARGE to South Korea destinations nationwide. Some remote areas such as small islands, sightseeing spots and isolated area are not serviced by our trusted courier. To check if we deliver to your recipient's area, please call us at 82 2 822 0293 or email us at info@giftskorea.com

GiftsKorea.com's Parcel services products as Cake alone, Manon Chocolates and related products order is boxed and delivered FREE of CHARGE to South Korea destinations nationwide in Next day delivery except JeJu island and Namhae or some Islands in Next 2~3 days delivery. No Sunday delivery and During June - September has No Monday delivery for Safe products!
Also, not available to delivery time nominate by Courier or Parcel Service Provider. 

Single cake, Rice cake, Manon chocolates and Parcel Service products are Next day deliver by Parcel service provider. No Sunday by Parcel service provider. Our Mon-Friday cut-off time is 2:00PM(KST) for Next day delivery. Saterday cut off time is 10:00 Am(KST) for Monday delivery(May 10th, 2017~September has No Monday delivery for keep safe products in the cake, RIce cake). When you order during Saturday after cut off time/Sunday, your item will be dispatched on Monday than will arrive to delivery location in Tuesday. 
In case of you want to deliver on same day than required quick delivery charge(U$30 ~ U$50) by Motorcycle for Seoul Area only available.


Nuts products are need 2~3 days for Fresh roasting after placed order and dispatched by Parcel service provider.

3D Photo Crystal products are need 3~4 dyas( excluding Weekend and Holidays) for processing of your photo convert to 3D, Laser engraving process and Packaging for dispatched by Parcel service provider.

Fresh Flower products and Flower + cake products are use GiftsKorea messenger service for same day delivery in spite of Special Holidays and Sunday.

Giftspop is a digital gift sent to a mobile phone via text message with sender's name along with personal gift message, barcode type MMS will be sent to your recipeint's mobile phone(only available in South Korea) usually within 24 hours.  Your receipient can redeem at the nearest store showing this barcode and exchange it for a gift item you purchsed.  You don’t even need a shipping address!  Just need recipient's name with mobile no. in South Korea. 

In the sub-zero weather, the Flower parcel products are shipment may be delayed to prevent the freeze.

Also, our carriers do deliver on New Years Day, Thanksgiving Day, Valentines Day, White day, Parents Day, Chuseok Holidays, Pepero day and Christmas Day or the day following these holidays. However, due to a high volume of delivery orders during these days, you will need to place an order as soon as possible (at least 3~5 days advance) for an arrangement of delivery. First come, first serve! Please note that not all addresses are available for this special day/weekend delivery.

Corporate gift or Business gifting Order.

Whether you're ordering for a handful of important clients, or making sure everyone in all the branches of the company gets a great gift, we make it easy to order as many gifts as you like, all at once. Use your Bulk order as shipping instructions by Excel, Word, Text format included recipient's name, delivery address, mobile no. in Korea, gift message, desired delivery date to us by email as info@giftskorea.com And Placed your order on the web, and send gift baskets for teams to share, cake, hamper & wines for the aficionados on your list, and keepsakes that are perfect for commemorating their loyalty. We're here 24x7 to help you create your perfect holiday gift campaign - send us your Bulk Order today. 

Shipping and Delivery

GiftsKorea.com, in conjunction with our service providers, will attempt to deliver a product on the requested day all over South Korea.

We and our service providers try to not telephone prior to delivering packages but may place phone calls for solid delivery. Making delivery on time is the number one issue to us. We try hand to keep arrival time and do not allow ourselves delayed delivery. So we do a double check every delivery details before starting deliveries to meet arrival time.


Reasons to phone call recipient

Three reasons below might require phone calls to keep delivery time.

  • Not Perfect Address. Ambiguous or incomplete address requires supplement. Or duplicate address may exist. Or some address cannot be founded our GPS map.
  • Nowhere To Release. Lots of persons live alone in South Korea. When recipients are not home, packages had no choices but to be returned to our shop and produce extra charges for keeping, redelivery or taking out from our shop and so on. We do not release flowers at the front of door except getting permission from recipient.
  • Questionable phone numbers. Some phone numbers may not be matched with local address. It means that one of address or phone number is not valid. And international phone numbers need to check whether they work or not.
  • Holiday, Sunday delivery. The more persons go out on weekend and holiday and empty home.
  • University, colleague, resort, countryside, rural areas.


To be a surprise gift

In spite of lots of expected risks we try to undertake surprise delivery when customers request. But we may not keep it by the reasons above. Please refer below conditions for safe surprise gift.

  • Office delivery. When recipients are not at arrival place, one of their colleagues can take packages instead of recipients. In addition, offices are usually located in urban area and easy to be reached.
  • Hotel delivery. We can ask hotel front desk about recipients' presence over the phone and make delivery.
  • Hospital, wedding hall or funeral service. We normally do a double check with the staffs on delivery condition, presence of recipients, arrival time especially when the delivery time is critical.
  • Proxy for recipient. If you have an assistant by recipients who can inform us delivery information, we don't need to bother recipients.
  • Apartment or condominium with parcel room. When nobody is at home, we will attach a delivery note on front door and can release packages at parcel room or security office.


GiftsKorea.com is not responsible for:

  • Flowers, plants, fruits, Cake, Chocolates, Nuts, meat products and preserved items delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  • Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  • Product quality problems caused by improper handling by the recipient.

Free shipping offers are valid only on weekday deliveries to addresses within inland and Jeju island of South Korea.


Delivery Information

We will ask you to complete the recipients' contact details, together with the card message, delivery date and any special instructions on check out procedure. To ensure your order can be dealt with quickly and efficiently, it is important that you provide full postal addresses and contact details including mobile no. in Korea for delivery man of Parcel service provider. When the address is not correct, we may make a telephone call to the recipient before starting the delivery. 

If you are ordering an item for funeral delivery, please specify the required time of delivery in the Delivery Instructions.


To ensure a NEXT DAY MORNING DELIVERY

Order by after 4:00 PM South Korea Time(GMT +9) Monday thru Friday On Saturdays, order by after 05:00 PM South Korea time for delivery on Sunday Exceptions to Next Day Delivery: Delivery is may NOT AVAILABLE on Sundays for Seoul and Provincial Destinations.

Time of delivery: WE ARE NOT GUARRANTEE SPECIFIED DELIVERY TIMES OF DAY BUT WE WILL TRY HARD TO KEEP THE TIME AS MUCH AS WE CAN. Deliveries to business addresses will be completed by the end of the business day. Residential deliveries will be completed by 6:00PM.

If the recipient is not available, to honor our satisfaction guarantee, the recipient may be called to schedule delivery. For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the package in a safe place for the recipient to retrieve when they return or attempt delivery the next day. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.